When did you lose your item?
In the past 7 days
Please contact the driver directly to enquire about your item through the FREE NOW app.
- Open the app
- Tap the ‘Profile Icon’ in the top right corner
- Tap ‘Trips’ to access Trips History, then select the trip you lost your item in
- Scroll to the Driver Info, tap this section
- Tap the ‘Phone icon’ in the top right corner to give your driver a call (this is usually the easiest way to reach them)
For calls, the FREE NOW app uses masked phone numbers so personal contact numbers are hidden.
If for any reason you cannot contact the driver through the app, please fill out this enquiry form here