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Where did you lose your item?

I lost something in the UK

In the past 7 days

Please contact the driver directly to enquire about your item through the FREE NOW app.

  • Open the app
  • Tap the ‘Profile Icon’ in the top right corner
  • Tap ‘Trips’ to access Trips History, then select the trip you lost your item in
  • Scroll to the Driver Info, tap this section
  • Tap the ‘Phone icon’ in the top right corner to give your driver a call (this is usually the easiest way to reach them)

For calls, the FREE NOW app uses masked phone numbers so personal contact numbers are hidden.